Terms & Conditions

Welcome to 97pehnava Jewels.

By accessing or using our website, you agree to the following Terms & Conditions.

1. About Our Products

97pehnava Jewels sells imitation/fashion jewellery unless otherwise specified in the product description.

Product photographs are provided to represent the product as accurately as possible. Actual colour may vary slightly depending on lighting, photography and your device display.

2. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable, we will contact you regarding the available options.

3. Product Pricing

Prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, product information or technical errors if identified.

4. Orders

Once an order is placed, we begin processing it as soon as possible.

Please ensure that your name, mobile number and delivery address are correct at the time of placing your order.

5. Shipping

Orders are shipped through our logistics partners.

Delivery timelines may vary depending on the destination, courier operations, weather, public holidays and other circumstances beyond our control.

6. Returns & Exchanges

We do not accept returns or exchanges for:

Change of mind
Incorrect size selection
Colour preference
Design preference
Product no longer required
Normal wear and tear

For a damaged or wrong product, please refer to our Return & Exchange Policy.

7. Unboxing Video Requirement

For any claim relating to a damaged or wrong product, a complete and continuous unboxing video is mandatory.

The video should begin with the unopened package and clearly show the complete opening process and the product received.

Claims without a satisfactory unboxing video may not be accepted.

8. Refund Policy

97pehnava Jewels does not provide monetary refunds for ordinary returns or exchanges.

For an approved damaged/wrong-product claim, a replacement or other applicable resolution may be provided in accordance with our Return & Exchange Policy.

9. Jewellery Care

Customers are responsible for taking reasonable care of their jewellery.

Exposure to water, perfume, sweat, chemicals and improper storage may affect imitation jewellery and is generally considered normal wear rather than a product defect.

10. Intellectual Property

All website content, including photographs, product descriptions, graphics, logos, text and other materials, belongs to or is used by 97pehnava Jewels with appropriate rights.

Such content may not be copied, reproduced or commercially used without prior permission.

11. Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with website functionality or use our website for unlawful purposes.

12. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version published on our website will apply to your use of the website and applicable purchases.

13. Contact

For questions regarding these Terms & Conditions, please contact us through the details provided on our Contact Us page.

Last Updated: 15/08/2026

Terms & Conditions