Refund policy

*Return & Exchange Policy*

At 97Pehnava Jewels, we are committed to delivering beautiful artificial jewellery with the best possible shopping experience. Every product is carefully checked before dispatch to ensure quality and satisfaction.

*Exchange Policy*

We currently do not offer refunds. However, exchange requests are accepted only in case of:

* Wrong product received
* Damaged product received during transit

To ensure a smooth and quick resolution, please follow the steps below:

*Important Guidelines for Exchange Requests*

* An unboxing video is mandatory for all exchange claims.
* The video should clearly show:
    * The sealed package before opening
    * Complete unboxing process without cuts or edits
    * The issue with the product received
* The product must be unused and kept in its original condition with tags and packaging intact.
* Exchange requests should be reported within 24–48 hours of delivery.

Requests without proper unboxing video proof may not be eligible for exchange.

*Quality Assurance*

All our jewellery pieces go through proper quality checks before shipping. Minor variations in color or finish may occur due to lighting and screen differences, which are natural for fashion jewellery products.

*Customer Support*

Your satisfaction is important to us. Our team is always happy to assist you with any questions or concerns related to your order.

For support, feel free to contact us anytime at:

* Email: 97pehnava@gmail.com
* WhatsApp/Phone: +91-9818103231

Thank you for choosing us. We truly appreciate your trust and support.